Check with seller Workforce Management Analyst (Call Center) Quận 7
- Location: Hồ Chí Minh, Quận 7, Quận 7, Hồ Chí Minh, VietNam
Mô tả công việc
Conduct Business Process Outsourcing (BPO) agent performance reviews, cost/benefit analysis, and other operational strategy assessments by weekly & monthly;Perform continual analysis of current performance and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals/business objectives for a multi-site operations;Work with related departments for developing hotline systems for customer interaction and voice response to control the implementation process;Maintain constant communication with Operations teams to coordinate needed staffing adjustments based on current and forecasted results;Prepare the daily/weekly/monthly operation report;Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance, and scheduling expenses;Summarize, collect, and analyze call center trends and data for regular performance;Other related duties as assigned
Yêu cầu ứng viên Advanced knowledge about Call Center environment: operational metrics, workforce management (forecasting, rostering, and scheduling);Minimum 1-2 years working in start-up environment (ecommerce, ride-hailing, food delivery, etc
);Must have a good working knowledge of Excel and other Windows based programs (Word, PowerPoint, etc
), and the ability to organize/analyze data in a structured manner;Thorough knowledge of data analysis and reporting techniques (power BI, SQL is the plus);Capacity Planning experience is a plus;High level of critical thinking, attention to details & numerical skill to keep track of performance & generate report to top management;High collaboration with all departments, open-minded & flexible align process with counterparts from other functions;Fast-learning, challenging adaption, and incorruptible integrity;Excellent time management and organizational skills
Quyền lợi Attractive packages;Young and active environment in one of the top Fintech Company in Vietnam;All Ideas are appreciated – No barriers– No limitation;Performance-based bonus;Insurance package for high-level employees
Cách thức ứng tuyển Hạn nộp hồ sơ: 30/04/2024
Useful information
- Avoid scams by acting locally or paying with PayPal
- Never pay with Western Union, Moneygram or other anonymous payment services
- Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
- This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"
Related listings
-
Product DesignerViệc tìm người - Quận 11 (Hồ Chí Minh) - 2022/05/02 Check with seller
Mô tả công việc Create a product vision/strategy/objective/goals/roadmap - Communicate to a cross-functionalteam, and continually adapt it based on direct engagement with customers and users in the field Creatively generate solutions to a wide range ...
-
Chuyên Viên Tư Vấn Đầu Tư Nhà Đất Lương Từ 6 -18 Triệu + Hoa HồngViệc tìm người - Quận 7 (Hồ Chí Minh) - 2022/05/02 Check with seller
Mô tả công việc - Tìm hiểu, nghiên cứu, nắm rõ và đúng thông tin, chương trình các sản phẩm của Công ty - Khai thác khách hàng có nhu cầu để giới thiệu sản phẩm, tư vấn và giải đáp thắc mắc - Chốt giao dịch, hỗ trợ khách hàng thực hiện thủ tục ký hợp...
-
CSKH Văn Phòng (Lcb 7-15Tr Thực Nhận)Việc tìm người - Quận 6 (Hồ Chí Minh) - 2022/05/02 Check with seller
Mô tả công việc Nhận data tiềm năng và liên hệ tư vấn, giải đáp thắc mắc cho khách hàngTrả lời các câu hỏi liên quan đến sản phẩm, dịch vụ và gợi ý các thông tin về sản phẩm, dịch vụ khác để thu thút khách hàng tiềm năngGhi chép thông tin ...
Comments
Leave your comment (spam and offensive messages will be removed)